Armstrong reduces customer churn by 18.75% with Plume’s AI-driven, cloud-based solution
Learn how this broadband service provider transformed its service offerings quickly and at scale with a cloud-based experience management platform.
Armstrong’s ambition is to provide the best broadband service in the world, however, it was operating with architecture that was always a couple of steps behind the capability of retail WiFi providers. As customer calls and truck rolls increased, Armstrong recognized the need to up its game with a cost-effective solution that would improve in-home coverage, provide customers with more control over their WiFi network, and enable remote technical support.
Read this case study by OMDIA to learn how Armstrong leveraged Plume’s full data-centric, AI-driven, cloud-based platform to achieve up to:
33.8% increase in its net promoter score (NPS).
30% drop in WiFi-related service calls.
Better handling of customer concerns and issues also led to a drop in costly truck rolls.