
Case Study: Plume’s intuitive solution provides a game-changing experience for MCTV customers
Learn how a legacy broadband provider increased its subscriber growth rate by more than 200% in six months
As an organization that prides itself on its high-touch customer service, MCTV was concerned about the volume of customer feedback related to poor WiFi signal and equipment issues. MCTV turned to Plume for a solution that would help them exceed their customers’ expectations.
This case study details how MCTV successfully leveraged Plume technology to:

Acquire more than 4,800
new subscribers.

Reduce truck rolls
with a 100% success rate for self-installation.

Achieve a 236% increase
in subscriber growth.