Haystack: A Software Solution to Manage Today’s Increasingly Complex Smart Homes

Operational intelligence and tools to help CSPs transform subscriber experience

In today’s competitive smart home market, customer experience is the key to success. Yet, high truck rolls and customer churn continue to be a challenge for most Communication Service Providers (CSPs). CSPs who can harness the power of artificial intelligence to understand and shape customer experience will be able to unlock new value in the future.

By having real visibility into their networks as well as customer insights and intelligence, CSPs will find themselves able to manage their networks more efficiently and transform their business.

In our latest whitepaper, explore how Plume's Haystack suite of backend solutions can help CSPs provide best-in-class support and achieve higher subscriber satisfaction. With Haystack, CSPs can benefit from:

Unmatched visibility into WiFi health

for subscriber locations and proactive alerts to support teams when issues arise. 

Cutting-edge network tools

that automatically optimize performance.

Data and insights

about customer experience, services, and service quality.

“As leaders in broadband technology, we know that the modern smart home requires a personalized approach tailored to each person, home and device. Plume does just that.” – Matt Weller, President

“While we know that Plume self-optimizes daily with real-time data usage in order to prioritize bandwidth when and where it’s needed, all our customers know is that an easy self-installation leads to a robust wall-to-wall Wi-Fi experience” – Matthew L. Dosch, Executive Vice President and Chief Operating Officer

“The value that Plume has brought us in terms of both new revenue opportunities and reduced truck rolls was recognized almost immediately. But most importantly, our customers love it!” – Steve Frey, General Manager

Plume® is the creator of the world's first SaaS experience platform for Communications Service Providers and their subscribers. Deployed in more than 48+ million locations globally, Plume is the only open and hardware-independent solution that enables the rapid delivery of new services for connected homes (and beyond) at massive scale.