Haystack: A Software Solution to Manage Today’s Increasingly Complex Smart Homes
Operational intelligence and tools to help CSPs transform subscriber experience
In today’s competitive smart home market, customer experience is the key to success. Yet, high truck rolls and customer churn continue to be a challenge for most Communication Service Providers (CSPs). CSPs who can harness the power of artificial intelligence to understand and shape customer experience will be able to unlock new value in the future.
By having real visibility into their networks as well as customer insights and intelligence, CSPs will find themselves able to manage their networks more efficiently and transform their business.
In our latest whitepaper, explore how Plume's Haystack suite of backend solutions can help CSPs provide best-in-class support and achieve higher subscriber satisfaction. With Haystack, CSPs can benefit from:
Unmatched visibility into WiFi health
for subscriber locations and proactive alerts to support teams when issues arise.
Cutting-edge network tools
that automatically optimize performance.
Data and insights
about customer experience, services, and service quality.