Plume IQ® 1H 2022 smart home market report

Intelligence you can leverage to innovate and roll out game-changing customer experiences


Given the number of networked devices present in the average home today, Communications Service Providers (CSPs) without a smart home strategy may be missing out on an opportunity to innovate while also increasing revenue.

Already the constant and direct link into the customer’s home, willing CSPs with the right data may be able to gain the insights they need to identify and address business problems, understand specific customers’ behaviors, detect trends, and more.

Plume’s CSP partners benefit from the intelligence acquired from the more than 1.8 billion devices managed on Plume’s global network, using it to:

  • Optimize networks.
  • Develop more intelligent cybersecurity measures.
  • Innovate new ways to monetize services.
  • Deliver proactive customer service.

You’ll find insights that can inspire transformative business decisions like these in the Plume IQ 2022 smart home market mid-year report. We compiled key data points from a cross-section of 200,000 homes out of the 41 million managed in the Plume Cloud to help Service Providers keep their smart home strategies on track.


 

“As leaders in broadband technology, we know that the modern smart home requires a personalized approach tailored to each person, home and device. Plume does just that.” – Matt Weller, President

“While we know that Plume self-optimizes daily with real-time data usage in order to prioritize bandwidth when and where it’s needed, all our customers know is that an easy self-installation leads to a robust wall-to-wall Wi-Fi experience” – Matthew L. Dosch, Executive Vice President and Chief Operating Officer

“The value that Plume has brought us in terms of both new revenue opportunities and reduced truck rolls was recognized almost immediately. But most importantly, our customers love it!” – Steve Frey, General Manager

Plume® is the creator of the world's first SaaS experience platform for Communications Service Providers and their subscribers. Deployed in more than 41 million locations globally, Plume is the only open and hardware-independent solution that enables the rapid delivery of new services for connected homes (and beyond) at massive scale.