Preparing for Matter: a guide for CSPs

How Service Providers can delight customers with the potential performance benefits of Matter.

Matter, the new standard by the Connectivity Standards Alliance, promises to solve the communications industry’s fragmentation problems and deliver smart home users the device interoperability they crave. Communications Service Providers (CSPs) stand to gain from the uptick in device use and reduced operating costs.

This guide provides an approach that CSPs could take in preparation for Matter. 


Gain a better understanding of how the specifications of the Matter standard will work for your customers.


Access our recommended hierarchy of network needs to delight customers as they begin to use Matter.


Use our proposed timeline as a way to prepare for Matter.

“As leaders in broadband technology, we know that the modern smart home requires a personalized approach tailored to each person, home and device. Plume does just that.” – Matt Weller, President

“While we know that Plume self-optimizes daily with real-time data usage in order to prioritize bandwidth when and where it’s needed, all our customers know is that an easy self-installation leads to a robust wall-to-wall Wi-Fi experience” – Matthew L. Dosch, Executive Vice President and Chief Operating Officer

“The value that Plume has brought us in terms of both new revenue opportunities and reduced truck rolls was recognized almost immediately. But most importantly, our customers love it!” – Steve Frey, General Manager

Plume® is the creator of the world's first SaaS experience platform for Communications Service Providers and their subscribers. Deployed in more than 48+ million locations globally, Plume is the only open and hardware-independent solution that enables the rapid delivery of new services for connected homes (and beyond) at massive scale.