Plume self-install solutions datasheet

Offering self-service capabilities can reduce the need for technician assistance while increasing customer satisfaction

The sooner your customers start enjoying an exceptional WiFi experience, the more satisfied they’ll be. Plume allows your subscribers to be set up in under five minutes with self-service capabilities, reducing the need for technician assistance.

Learn how Plume’s self-install solutions can help Communications Service Providers improve customer satisfaction while achieving operational benefits such as up to:


51% fewer

service calls.


67% less reliance

on truck rolls.

“As leaders in broadband technology, we know that the modern smart home requires a personalized approach tailored to each person, home and device. Plume does just that.” – Matt Weller, President

“While we know that Plume self-optimizes daily with real-time data usage in order to prioritize bandwidth when and where it’s needed, all our customers know is that an easy self-installation leads to a robust wall-to-wall Wi-Fi experience” – Matthew L. Dosch, Executive Vice President and Chief Operating Officer

“The value that Plume has brought us in terms of both new revenue opportunities and reduced truck rolls was recognized almost immediately. But most importantly, our customers love it!” – Steve Frey, General Manager

Plume® is the creator of the world's first SaaS experience platform for Communications Service Providers (CSPs) and their subscribers. Deployed in more than 48+ million homes globally, Plume is the only open and hardware-independent solution that enables the rapid delivery of new services for connected homes (and beyond) at massive scale.