Plume's Total Cost of Ownership Study

Increase ARPU, lower OPEX costs, and reduce churn by moving your broadband operation to the cloud

Reliance on legacy firmware and TR-069 based systems has left many Communications Service Providers (CSPs) struggling to keep pace with the growing demand for Smart Home Services. Plume provides a way for CSPs to roll out new services to their customers quickly, securely, and at scale without the need to invest in expensive new infrastructure. Our software-defined, cloud-based Consumer Experience Management (CEM) Platform positions CSPs to deliver a growing suite of end-to-end services in as little as 45 days.

Read the results of our TCO study to learn about the impact of the CEM platform on CSP operations, costs, revenue, and business outcomes. Our findings indicate up to:



36.7% savings

in direct OPEX and marketing spending per subscriber per year.



22.4% reduction

in total OPEX cost.



70% increase

in lifetime value per customer.

“As leaders in broadband technology, we know that the modern smart home requires a personalized approach tailored to each person, home and device. Plume does just that.” – Matt Weller, President

“While we know that Plume self-optimizes daily with real-time data usage in order to prioritize bandwidth when and where it’s needed, all our customers know is that an easy self-installation leads to a robust wall-to-wall Wi-Fi experience” – Matthew L. Dosch, Executive Vice President and Chief Operating Officer

“The value that Plume has brought us in terms of both new revenue opportunities and reduced truck rolls was recognized almost immediately. But most importantly, our customers love it!” – Steve Frey, General Manager

Plume® is the creator of the world's first SaaS experience platform for Communications Service Providers and their subscribers. Deployed in more than 43 million locations globally, Plume is the only open and hardware-independent solution that enables the rapid delivery of new services for connected homes (and beyond) at massive scale.