Measuring matters: The Plume Quality of Experience metric
Communications Service Providers (CSPs) need a better way to measure customer experience. This is it.
When connection quality was determined by raw broadband data transmission, and the only data needed was related to network speed, using the conventional Quality of Service (QoS) metric was sufficient. In today’s hyper-connected environments, where wireless dominates and the number of connected devices in the average home increases every day, QoS is inadequate.
Plume’s Quality of Experience (QoE) metric is a measure of connection quality that captures the customer’s actual experience in their home or small business.
Read our latest whitepaper to learn how QoE can change your entire approach to customer experience, including:
QoS vs. QoE:
Four ways QoE offers a more in-depth and accurate measure of user fulfillment and network efficiency.
How to calculate QoE and leverage
those data points to optimize connectivity in real-time and deliver exceptional smart home service.