Measuring matters: The Plume Quality of Experience metric

Communications Service Providers (CSPs) need a better way to measure customer experience. This is it.

When connection quality was determined by raw broadband data transmission, and the only data needed was related to network speed, using the conventional Quality of Service (QoS) metric was sufficient. In today’s hyper-connected environments, where wireless dominates and the number of connected devices in the average home increases every day, QoS is inadequate.

Plume’s Quality of Experience (QoE) metric is a measure of connection quality that captures the customer’s actual experience in their home or small business.

Read our latest whitepaper to learn how QoE can change your entire approach to customer experience, including:

QoS vs. QoE:

Four ways QoE offers a more in-depth and accurate measure of user fulfillment and network efficiency.

How to calculate QoE and leverage

those data points to optimize connectivity in real-time and deliver exceptional smart home service.

“As leaders in broadband technology, we know that the modern smart home requires a personalized approach tailored to each person, home and device. Plume does just that.” – Matt Weller, President

“While we know that Plume self-optimizes daily with real-time data usage in order to prioritize bandwidth when and where it’s needed, all our customers know is that an easy self-installation leads to a robust wall-to-wall Wi-Fi experience” – Matthew L. Dosch, Executive Vice President and Chief Operating Officer

“The value that Plume has brought us in terms of both new revenue opportunities and reduced truck rolls was recognized almost immediately. But most importantly, our customers love it!” – Steve Frey, General Manager

Plume® is the creator of the world's first SaaS experience platform for Communications Service Providers and their subscribers. Deployed in more than 48+ million locations globally, Plume is the only open and hardware-independent solution that enables the rapid delivery of new services for connected homes (and beyond) at massive scale.